Roxanne Arnal, on behalf of C3 Wealth Advisors Inc., has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.

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Our Business Continuity Plan

We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

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Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators (including a plan for prolonged and/permanent disability of Roxanne); alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their investments if we are unable to continue our business for whatever reason.

Our technology partner firm backs up our important records in a geographically separate area in Canada. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our partner firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within a reasonable time period. Your requests may be delayed during this period.

Emergency planVarying Disruptions

Significant business disruptions can vary in their scope, such as only our firm, or a person of our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within 1 day. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area and recover and resume business within 1 day or as soon as physically possible. In either situation, we plan to continue in business or transfer operations to partner firms if necessary. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their investments and insurance policies.

 

Contacting Us

If after a significant business disruption, you cannot contact us as you usually do at 780-261-3098, you should call our alternative number 780-806-3097. If you cannot access us
through either of those means, you should contact us via email at Roxanne@C3WealthAdvisors.ca for instructions on how we may provide prompt access to policy or investment information, and to support transaction requests.

For more information

If you have questions about our business continuity planning, please contact us today to learn more.

We have enjoyed and trusted Roxanne since we started doing business with her some five years ago.  Over that period of time, Roxanne has expanded her knowledge and association with some great investment minds.  Confidence is required in any relationship, and we are confident with Roxanne and her team even in these volatile times.  We are looking forward to a great future.
Randy S
Estate planning to me was a daunting and stressful task. I knew it had to be done but where do I begin? How do I divide my estate? To whom? How much? The list goes on. However, lucky for me my estate planner, Roxanne Arnal has my back. What an enormous relief to have a person who knows the right questions to ask and delves into areas you had no idea existed. In the end, having an estate planner and having a plan in place is the best move you can make for your own piece of mind!
G Whiting
Roxanne has provided me with peace of mind financially and a clear path to retirement.
Dr. K. Jacobs

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